In the world of business, clients are the lifeblood of any organization. They are the individuals or entities that provide revenue, referrals, and feedback that can shape a company’s success. Yet, it’s easy to fall into the trap of undervaluing clients, especially when they may seem small or insignificant. In this article, we’ll explore the […]
Develop a successful marketing strategy
Your first step to a successful marketing strategy is to already have a business strategy in place. Marketing is all about supporting the business goals thus without the latter, everything you do will just be isolated actions with limited long-term impact. Examples of business goals might be: Use the SMART method to develop your goals […]
Is cross-selling part of your marketing & sales strategy?
Cross–selling is the method of promoting additional products/services to customers in order to achieve increased profits. Cross-selling techniques include product recommendations, offers and special discounts on related products. Let’s take a look at some examples: A woman is interested in buying a dress and the salesperson is also suggesting her to buy a pair of […]
Select your business suppliers wisely
Working with reliable and trustful business suppliers can play a key role in managing your tasks effectively and on time due; which makes it very important to select them wisely. During my career so far I came across many different business suppliers globally. Though, my experience with them was not equally good. Apart from the […]
Build trust through transparency in business
Honesty and transparency in business are not always guaranteed. Integrating such principles in an organisation’s culture is very important. Being honest and transparent with firm’s stakeholders helps to establish long term relationships built on trust; the core of business success. As business professionals, we all know that trust for colleagues, associates, clients and business partners is built […]
Basic marketing analytics for SMEs
Does your marketing strategy rely on data analytics? If the answer is no, then you should reconsider this urgently. Basic data you get from analytics tools can help you create detailed customer profiles and evaluate the performance of marketing activities. More specifically you get to know: The location of your customers based on geographic data. […]
The importance of customer reviews and ratings
I am the kind of customer who will always give a rating and write a review after staying at a hotel or sometimes after visiting a restaurant. I like to applause an outstanding customer experience and the same way to share a negative occurrence so that others don’t fall in the same trap. Use images […]
Customer journey mapping and touchpoints
Think of yourself and how many times you bumped into a product online that attracted your interest. Then upon logging on Facebook, an advert of it appeared in your News Feed or you received a message straight in your inbox as a follow-up of your recent search. Nothing of a surprise anymore as we are […]
Create memorable client experiences
In a world where the same products and services are offered by a number of brands and organisations, it gets more and more difficult to differentiate your business from the competition. If the ‘what’ of your offering is similar to others, then focus on the ‘how’ Think of innovative ways to serve your clients that […]
Give voice to your clients
Customers nowadays are more demanding than ever before. They have a variety of choices to decide from and are always looking to get the highest value out of what they pay, either this is a product or service. They have an opinion which they want to express, they complain about things they don’t like, and […]